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Privacy Policy

DxAI – Voice-First AI Companion for Diabetes Management

Last updated: July 2026

1. Introduction

DxAI (“we”, “us”, or “our”) is operated by Equinox Global Health s.r.o., a company registered in
Slovakia (IČO: 56 977 123), with its registered seat at Ul. J. Jesenského 799/50, 934 01 Levice,
Slovak Republic.


This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the DxAI mobile application (the “App”).


IMPORTANT NOTICE


DxAI is a wellness and lifestyle application. It is not a medical device and does not provide
medical advice, diagnosis, or treatment. The App is intended to support general wellness and daily diabetes management. Always consult qualified healthcare professionals for medical advice.

2. Data We Collect

We collect the following categories of personal data:


A. Account & Identity Data
First name, last name, display name, email address.


B. Demographics
Date of birth, sex, gender identity.


C. Health & Medical Profile Data (Special Category Data)
Diabetes type, diagnosis date, insulin therapy type, hypoglycemia awareness, names of fast-
acting and long-acting insulin, other key medications, glucose monitoring settings (monitoring method, units, hypo/hyper thresholds, insulin-to-carb ratio, insulin sensitivity factor).


D. Health & Activity Data
Blood glucose readings, carbohydrate intake, insulin doses, exercise, steps, sleep, heart rate,
resting heart rate, SpO , distance, calories burned, menstruation data (via Android HealthConnect or manual logging).


E. Voice Data
Audio recordings and transcripts when you use the voice assistant feature (processed via Azure OpenAI Realtime API).


F. Reminders & Preferences
Any kind of reminder.


G. Device & Technical Data
Device information, operating system, app version, language, timezone, screen size, and
diagnostic logs.


H. Purchase Data
Google Play purchase tokens and order IDs (used solely for subscription verification).

3. How We Use Your Data (Purposes & Legal Basis)

We use your personal data for the following purposes:​

 

  • Account creation and management — Basis: Contractual necessity

  • Providing core App functionality (voice assistant, logging, reminders, personalization) — Basis: Contractual necessity + Legitimate interest

  • Subscription management and verification — Basis: Contractual necessity

  • Improving the App and analytics — Basis: Legitimate interest

  • Compliance with legal obligations — Basis: Legal obligation

4. Data Sharing & Third-Party Processors

We share your data only with trusted service providers who help us operate the App. We do not sell your personal data.

​

  • Microsoft Azure (Entra External ID) — User authentication (EU)

  • Azure OpenAI — Voice assistant (Realtime API) (EU)

  • Google Play Billing — Subscription verification (Global)

  • Android Health Connect — Reading health & fitness data (On device)

  • Azure Log Analytics — App diagnostics and logs (EU)

  • Spoonacular API — Food and recipe search (EU / US (non-personal queries))

5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Policy or as required by applicable law. You may request deletion of your account and associated data at any time.

6. Your Rights under GDPR

You have the following rights:

 

  • Right to access your personal data

  • Right to rectification of inaccurate data

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent (where processing is based on consent)

  • Right to lodge a complaint with a supervisory authority

​

To exercise your rights, please contact us at: dxai@lifewithdiabetes.net

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security assessments.

8. International Data Transfers

We store and process your data on Microsoft Azure servers located in the European Union. We do not transfer your personal data outside the European Economic Area (EEA) unless strictly necessary and with appropriate safeguards in place.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or by email.

10. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us at:


Equinox Global Health s.r.o.


dxai@lifewithdiabetes.net

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